Información de contacto

📬 Contact Us

Have a question or need help? We are always here for you!

Our team is available Monday to Friday and we will get back to you as quickly as possible.

🚚 Changing Your Shipping Address
Shipping addresses can only be updated within 6 hours of placing your order. After this window, we will ship to the original address provided at checkout.

❌ Order Cancellation Policy
Due to the customized nature of our products, all orders are confirmed and processed immediately upon purchase.
All sales are final. However, your satisfaction is our priority — if there’s a mistake or issue on our end, we’ll make it right.

🔄 Exchange & Refund Policy
We offer exchanges only for items that arrive damaged or defective.
Please report any damage within 3 days of delivery so we can assist you promptly.

📦 Important Shipping Notes

We are not responsible for delays caused by transit issues, stolen packages, or incorrect delivery. For these concerns, please contact the shipping carrier directly.
If your order is returned to our facility for any reason, you will be responsible for any additional shipping fees.

If the return is due to a customer error (e.g., incorrect address), the customer is responsible for the return shipping cost.
If the issue is caused by us (e.g., wrong or damaged item), we will cover the return shipping fee.

Información de contacto

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